How to Fix User not found
Error message
User not found / Resource not found for the segment 'users'.
If you're seeing "User not found", you're not alone. Here's what it means, why it happens, and the steps to resolve it.
What this error means
Entra ID / Microsoft Graph could not locate a user with the identifier you supplied in the tenant you're connected to.
Why this happens
The UPN/object ID is wrong, the user has been deleted, you're connected to the wrong tenant, or the user is a guest whose UPN differs from their email.
Step-by-step fix
Confirm the active tenant.
command(Get-MgContext).TenantIdSearch by display name or mail to discover the actual UPN.
commandGet-MgUser -Filter "startswith(displayName,'Jane')" -ConsistencyLevel eventual -CountVariable cIf the user was recently deleted, look in the recycle bin.
commandGet-MgDirectoryDeletedItemAsUser -DirectoryObjectId <id>
Affected products
Entra ID
Still broken? Try these
- For B2B guests, the UPN often looks like `name_contoso.com#EXT#@yourtenant.onmicrosoft.com`.
- Try the lookup in Graph Explorer using the same account.
- Re-check for typos and trailing whitespace in the input.
Related errors
Frequently asked questions
What does "User not found" mean?
Entra ID / Microsoft Graph could not locate a user with the identifier you supplied in the tenant you're connected to.
What causes "User not found"?
The UPN/object ID is wrong, the user has been deleted, you're connected to the wrong tenant, or the user is a guest whose UPN differs from their email.
How do I fix "User not found"?
1. Confirm the active tenant. 2. Search by display name or mail to discover the actual UPN. 3. If the user was recently deleted, look in the recycle bin. Always test changes in a non-production environment first.
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