How to Fix Teams presence/status stuck on Away or Offline
Error message
User's Teams presence shows the wrong status (e.g. stuck on Away, Offline, or Out of office).
If you're seeing "Teams presence/status stuck on Away or Offline", you're not alone. Here's what it means, why it happens, and the steps to resolve it.
What this error means
The presence service isn't getting fresh state from the user's client, or it's getting conflicting state from multiple sources (Outlook calendar, mobile, desktop).
Why this happens
Stale automatic-replies (out-of-office) in Exchange, presence override the user set manually, multiple signed-in clients out of sync, or a Teams service hiccup.
Step-by-step fix
Have the user click their avatar in Teams → set status manually to Available, then back to Reset status. This clears any override.
Check Outlook automatic replies — Teams reads them and shows Out of office when active. Disable automatic replies if not needed.
Sign out of Teams on every device (desktop, mobile, web), wait two minutes, sign back in only on the device you're using.
If a manager or other user sees the wrong status while the affected user sees the right one, the issue is the viewer's cached state — restart their Teams client.
Affected products
Microsoft Teams
Still broken? Try these
- Check Microsoft 365 Service Health for any active Teams presence advisories.
- For users who recently changed Microsoft 365 license, give the change a few hours to propagate.
- Confirm Exchange mailbox is healthy — calendar-driven presence depends on Exchange.
Related errors
Frequently asked questions
What does "Teams presence/status stuck on Away or Offline" mean?
The presence service isn't getting fresh state from the user's client, or it's getting conflicting state from multiple sources (Outlook calendar, mobile, desktop).
What causes "Teams presence/status stuck on Away or Offline"?
Stale automatic-replies (out-of-office) in Exchange, presence override the user set manually, multiple signed-in clients out of sync, or a Teams service hiccup.
How do I fix "Teams presence/status stuck on Away or Offline"?
1. Have the user click their avatar in Teams → set status manually to Available, then back to Reset status. This clears any override. 2. Check Outlook automatic replies — Teams reads them and shows Out of office when active. Disable automatic replies if not needed. 3. Sign out of Teams on every device (desktop, mobile, web), wait two minutes, sign back in only on the device you're using. 4. If a manager or other user sees the wrong status while the affected user sees the right one, the issue is the viewer's cached state — restart their Teams client. Always test changes in a non-production environment first.
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